What information do we collect and why?
We collect and use the following information for the primary purpose of providing, improving and protecting our Services to all of our users. We collect information in the following ways:
- Information you provide us when you sign up/register for an account on our website. We collect, and associate with your account, information like your name, email address, phone number, payment info, physical address, and account activity.
- Information we get from your use of our services. We collect information about the services that you use and how you use them. This information includes:
Device and location
We collect information from and about the devices you use to access our Services. Our servers record certain information in an industry-standard way. This may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. Your devices (depending on their settings) may also transmit location information to the Services.
We may also collect information relating to how you use the Services, including actions you take in your account such as your search queries, your assets selection, information in your cart and portfolio, records of your subscription and payment with us, and your communication with us and our employees.
We may retain any messages, email or communications that you send to us so that we can process your inquiries, respond to your requests or improve the quality of our services. We may use your email address and other personal contact information to communicate with you about our services.
We may also collect information on an aggregate or anonymous basis, which shall not personally identify you or your client. We may use this aggregate/anonymous information to improve and promote our Services as well as for the creation and sale of other products to our customers and potential customers.
How do we use information we collect?
We use the information we collect from our services to provide, maintain, administer, protect and improve our services and to develop new ones.
We may provide confidential information to our subsidiaries, affiliated companies or other trusted businesses or persons, solely for the purpose of processing that information on our behalf. For example, we use a third party online payment service called Stripe to process payments.
We do not share personal information with companies, organisations and individuals outside of Piocaro unless it is with your consent. We require opt-in consent for the sharing of any sensitive personal information.
How secure is your information with us?
We take great efforts and work hard to protect our Service and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. These efforts include but not limited to encrypt our services using SSL and review our information collection, storage and processing practices to guard against unauthorised access to systems.
Access to your Personal Information
You may access your Personal Information we hold about you and to update and/or correct it, subject to certain exceptions through your Account on our website.
You have the right to delete your personal data and data associated with your activities on our platform. Please send an email to our support to request deletion of your data.
This Policy may change from time to time and is available on our website.